Last updated: January 2026
At NEXPEDE EXPRESS, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
1. Information We Collect
Personal Information
- Name, email address, and phone number
- Delivery addresses and location data
- Payment information (processed securely through our payment partners)
- Profile photos (optional)
Usage Information
- Order history and preferences
- Device information and IP address
- App usage patterns and interactions
Location Data
We collect real-time location data when you use our dispatch services to calculate delivery routes, estimate delivery times, and enable live tracking features.
2. How We Use Your Information
- To process and fulfill your delivery orders
- To facilitate marketplace transactions between buyers and sellers
- To provide real-time delivery tracking
- To process payments securely
- To communicate with you about your orders and account
- To improve our services and user experience
- To prevent fraud and ensure platform security
- To comply with legal obligations
3. Information Sharing
We may share your information with:
- Delivery Riders: Name, phone number, and delivery address necessary to complete your delivery
- Sellers: Order details and delivery information for marketplace purchases
- Payment Processors: Paystack, Flutterwave, and Stripe for secure payment processing
- Service Providers: Third-party services that help us operate our platform
- Legal Authorities: When required by law or to protect our rights
4. Data Security
We implement industry-standard security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure authentication mechanisms
- Regular security audits and monitoring
- Access controls and employee training
5. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Delete your account and associated data
- Opt-out of marketing communications
- Request data portability
- Withdraw consent for data processing
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Order history is kept for 7 years for tax and legal purposes. You may request deletion of your account at any time, subject to legal retention requirements.
7. Cookies and Tracking
Our app and website use cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can manage cookie preferences through your browser settings.
8. Children's Privacy
Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will delete it immediately.
9. International Transfers
Your information may be transferred to and processed in countries other than Nigeria, including the United States, United Kingdom, and Canada where we operate. We ensure appropriate safeguards are in place to protect your data in accordance with this policy.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
NEXPEDE EXPRESS
Email: privacy@nexpede.com
Phone: +234 800 NEXPEDE